bvb8 Privacy Policy
Your personal information is extremely sensitive to us. This policy describes with complete transparency how bvb8 collects, stores, and keeps your information secure.
Introduction and Scope
This Privacy Policy ("Policy") applies to both the bvb8 platform ("we", "our", "bvb8") and users of our services ("you", "user"). bvb8 operates a reliable online gaming service for users in Bangladesh. By visiting or registering on our website and app, you consent to the terms of this Policy.
We believe your privacy is a fundamental right. That is why bvb8 collects only the information that is essential to operating our services. We never sell your personal information to third parties without your permission.
This Privacy Policy has been prepared in alignment with the applicable data protection guidelines of Bangladesh. Please contact our support team for any questions or concerns.
Section 1: What Information We Collect
bvb8 may collect the following types of information for the purpose of creating and managing your account and improving our services:
1.1 Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- National ID (NID) number or passport number (where applicable)
- Photograph (during KYC verification)
1.2 Contact Information
- Email address
- Mobile number (linked to bKash / Nagad / Rocket account)
- Bank account details (for withdrawals)
1.3 Technical Information
- IP address and device identity
- Browser type and version
- Operating system
- Session cookies and log data
- Activity history on the platform
1.4 Financial Transaction Information
- Deposit and withdrawal amounts and dates
- Payment method details (bKash, Nagad, Rocket, bank transfer)
- Betting history and game activity
Section 2: How We Use Your Information
bvb8 uses the information collected only for specific and legitimate purposes. No information is used for excessive or unrelated purposes.
2.1 Service Operations
Your information is used for account creation and verification, login security, transaction processing, and providing customer support.
2.2 Identity Verification (KYC)
To ensure responsible gaming and prevent fraud, bvb8 follows a Know Your Customer (KYC) process. As part of this, age is verified — our services are available only to those aged 21 or above.
2.3 Security and Fraud Prevention
Information is analysed to detect suspicious activity, prevent multiple account usage, and comply with anti-money laundering (AML) guidelines.
2.4 Service Improvement and Communication
Information is used to improve the gaming experience according to your preferences, send relevant promotional offers, and notify you of important service-related updates. You can opt out of marketing communications at any time.
Section 3: Cookies and Tracking Technologies
bvb8 uses cookies and similar technologies on its website to improve your browsing experience and ensure the secure operation of the platform.
3.1 Essential Cookies
These cookies are essential for the basic functionality of the website — such as maintaining your login session and managing security tokens. They cannot be disabled.
3.2 Performance Cookies
These cookies tell us which pages are visited most and where errors occur, helping us improve site performance. All data collected is completely anonymous.
3.3 Cookie Controls
You have the option to disable cookies from your browser settings. However, disabling certain essential cookies may limit the functionality of the site.
Section 4: Sharing Information with Third Parties
bvb8 never sells your personal information for commercial purposes. However, in certain circumstances it may be necessary to share information with specific third parties:
4.1 Payment Processors
The necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete your financial transactions. These processors follow their own data protection policies.
4.2 Technology Service Providers
Cloud hosting, cybersecurity, and data analytics service providers may access information on a limited basis. All providers are contractually bound to bvb8's privacy standards.
4.3 Legal Obligations
bvb8 may be required to disclose necessary information in response to court orders, requests from regulatory authorities, or lawful demands from law enforcement agencies.
Section 5: Data Retention and Security Measures
bvb8 follows the highest industry standards to protect your information. Our security framework is as follows:
5.1 SSL Encryption
Full SSL/TLS encryption is active on our platform, keeping all information transmitted between your browser and our servers encrypted.
5.2 Two-Factor Authentication
Two-Factor Authentication is provided for account security, which prevents unauthorised access to your account.
5.3 Data Retention Period
Information for active accounts is retained for the duration of the account. Even after an account is closed, certain information may be retained for a set period to meet legal and regulatory requirements. After that period, information is securely deleted.
5.4 Regular Security Reviews
Our technology team conducts regular security audits and addresses any vulnerabilities immediately. In the event of a data breach, we will notify affected users without delay.
Section 6: Your Rights
As a bvb8 user, you have the following rights over your own information:
📋 Right to Access Information
You may request a copy of the information we hold about you at any time. We will provide it within a reasonable timeframe.
✏️ Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction through our support team.
🗑️ Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information must be retained for a set period due to legal obligations.
🚫 Right to Object to Processing
You may object at any time to marketing communications or data analysis, and we will act accordingly.
Section 7: Protection of Minors
bvb8 strictly enforces the 21+ age rule. Our services are for persons aged 21 or above only. We do not knowingly collect any personal information from minors.
Age is verified during the registration process and ID proof may be requested in suspicious cases. If we find that a minor has created an account, that account will be closed immediately and all related information will be deleted.
If a parent or guardian believes their child is using our platform, please contact us immediately. We will take prompt action.
Section 8: Policy Changes and Updates
bvb8 reserves the right to update this Privacy Policy as needed. In the event of changes:
8.1 Notice of Changes
For significant changes, we will send a notification to your registered email or post a visible notice on the platform. The date of the change will be noted in the "Last Updated" section at the top of this page.
8.2 Continued Use Means Consent
If you continue to use the platform after a policy change, that will be considered your consent to the new policy. If you do not agree to the new policy, you may request that your account be closed.
Section 9: Related Policies
This Privacy Policy is linked to other important policies of bvb8. We recommend reading the following documents for complete information:
Section 10: Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our privacy team will respond as soon as possible.
Contact Us
For privacy-related requests, write "Privacy Request" in the subject line of your email. We will aim to respond within 3 business days.